This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
What is conflict management Recognising aggressive behaviour Workplace violence and bullying Escalation and triggers Verbal and non-verbal communication Stages of conflict management and personal safety Minimising conflict and taking a positive approach Responding to aggressive and threatening behaviour
Courses Include 12 Months Unlimited Online Access to:
Expert Online Training: Our courses use only the industry’s finest instructors. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
Visual Demonstrations & Multimedia Presentations: Our courseware includes demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor.
Navigation and Controls: These self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.
Certificate of Completion: Upon completion of your training course, you will receive a Certificate of completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment.