NCFE Level 3 Certificate in Principles of Business Administration

Provided by Oakwood Home Learning

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About the course

This Level 3 Certificate in Principles of Business and Administration has been specifically developed to teach the knowledge required for students to work effectively, both as individuals and in teams within business. Being able to develop good business skills is crucial for any company and the skills we will learn can be used in many different industries and have a vast array of uses.

Study time: 260 hours Enrolment length: 12 months Course format: Paper based pack Assignments: 8 written tasks Entry requirements: None specific.


Unit 1: Principles of business

Having a sound understanding of how businesses work and the markets in which they operate is valuable for any employee. Knowing the factors that influence a company and the roles within a business that must be carried out, will give you a better appreciation for the marketplace. This understanding will also help you understand the reasons for decisions that are made. In this unit we will look at business innovation and growth, budgeting and financials as well as sales and marketing. This will give you a great insight into all the different aspects of a business that come together to make a company profitable.

Unit 2: Principles of business communication and information

Having a sound understanding of how to work in a business environment is valuable for progression. Knowing the documents and systems within a company and the roles within a business, will offer you a better understanding of presentation and negotiation. This understanding will also help you understand business communication models, systems and processes. In this unit you will learn how to how to develop and deliver presentations in a professional manner. You will also learn how to aid negotiations by providing clear and accurate bespoke documents.

Unit 3: Principles of administration

In this unit we will cover the main principles of administration. Under this heading comes many different areas. You will learn about office management and organisation. You will also learn the principles of meetings, whether in attendance or chairing, along with how to manage and supervise an administration team. Another part of administration is organising business events. These take a lot of planning and skill. This unit will take you through all the components of an event and how to organise them.

Unit 4: Understand how to improve business performance

This unit will cover techniques that can be used to help a business improve. Sometimes techniques and processes need to change for improvement to happen. These changes can effect staff and their morale. Unit 4 will teach you how to effectively manage change with as little disruption as possible to personnel.

Unit 5: Understand equality, diversity and inclusion in the workplace

All businesses require a group of people to work together harmoniously in order to be successful. This means that a collection of individuals, all with different backgrounds, ages and beliefs, must be able to work in a way that highlights their strengths. In order for this to work each person in the business environment must have a strong understanding of equality, diversity and inclusion and how to respect others that they work with. In this unit we will look at equality, diversity and inclusion in depth and discuss the benefits of having a diversified workforce.

Unit 6: Understand how to manage performance and conflict in the workplace

In this unit you will learn how to manage performance and conflict in the workplace. To manage performance and make sure it is as high as possible, you need to understand how to manage it. This can be individual or team performance. Managing a team effectively is not easy. Managing performance with business is not always positive. You may have to deal with teams or individuals who are underperforming. A good manager has to know how to deal with both positive and negative performance reviews and how to combat negative performance. Within teams not everyone will get along. It is the job of the manager to deal with any conflict within the team. This must be done sensitively and without judgement.

Unit 7: Principles of leadership and management

The ability to make good decisions is highly sought after in the business world. Decision making is one of the key components of good management. Your ability to make decisions will directly affect your leadership style and skills. In this course you will learn how to make effective decisions and the different styles of leadership. Management is handled in a variety of ways. In this unit we will cover the role, functions and processes of management. This will directly related to helping your understanding of performance management.

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