Holiday Rep Diploma

Provided by New Skills Academy

  • Sector Travel & Tourism
  • Course Type Online
  • Duration 10-15 Hours
  • Ref UKFEM15REP
  • Price Now £59.80 was £299, 80% OFF use code: JOBSTODAY80

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About the course

 What you will learn?

  • Understand your role as a holiday rep and how to secure yourself a position at a luxury resort.
  • Get to know the career prospects for holiday reps from what traits tour operators look for to your certifications, passport and more.
  • Know what types of holiday reps there are and the importance of being able to work as part of a team.
  • Get a good understanding of British tourism and how age old traditions still play a role today.
  • Receive valuable information on the different sectors associated with travel and tourism. Learn what makes the travel industry thrive.
  • Learn how economical factors can influence your career moving forward, along with threats to the tourism industry at any given time.
  • Identify the top qualities you need to have to ensure you are a team player. You will also learn how to sustain high team morale.
  • Know your duties from health and safety to responsibilities, entertainment and more.
  • Learn how to present yourself in a professional manner from uniforms to behaviour. This module will also provide you with valuable information on protecting yourself and occupations hazards you need to be aware of.
  • Understand the legal side of the job. Know the Trade Descriptions Act, the Disability Discriminations Act and why you need to understand Denied Boarding Legislation.
  • Get a firm understanding on guest safety from tips and advice to why it's so important.
  • Learn how to deal with customer complaints effectively from resolving disputes to dealing with difficult customers.
  • Understand the administrative tasks of the job including reporting, cash handling and currency conversions.
  • Learn how to hold the perfect customer meeting that makes a lasting impression.
  • Get a good understanding on the basics of selling with valuable information on sales presentations to help you achieve success.
  • Know how to handle transfers quickly and effectively to ensure the highest level of service at all times.

To get 80% off the course fee, please use the code JOBSTODAY80 at the checkout.  

  

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