Certificate in Call Centre Success

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About the course

COURSE CURRICULUM

1. THE POWERFUL CHOICE OF CSR

  • The Powerful Choice of CSR

2. HOW TO GAIN THE PROFESSIONAL EDGE

  • How to Gain the Professional Edge

3. ALL IMPORTANT CUSTOMERS

  • All Important Customers

4. BUILDING YOUR CUSTOMER HANDLING SKILLS

  • Building Your Customer Handling Skills

5. BUILDING YOUR CUSTOMER HANDLING SKILLS (CONT.)

  • Building Your Customer Handling Skills (cont.)

6. ATTITUDE: IS AN IMPORTANT ASSET

  • Attitude: Is an Important Asset

Certification:

Successful candidates will be awarded a certificate in Call Centre Success.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.
Who is this course for?

Those who currently work for, or are interested in working for:

  • An inbound call centre – administering incoming product support or information enquiries from consumers
  • An outbound call centre – undertaking telemarketing, solicitation of charitable or political donations, debt collection or market research
  • A contact centre where centralised handling of individual communications takes place (including instant message, social media, faxes, letters, email, or live support software)
Career path
  • Telemarketer
  • Telesales
  • Customer Service Advisor
  • Patient Support Advisor
  • Contact Centre Operator
  • Call Centre Agent
  • Claims Handler
  • Telephone Researcher

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