Telephone Collections & Debit Management

Provided by

Enquire about this course

About the course

COURSE CURRICULUM

1. INTRODUCTION TOTELEPHONE COLLECTIONS

  • Introduction toTelephone Collections

2. UNDERSTANDING COLLECTIONS

  • Understanding Collections

3. TECHNIQUES OF COMMUNICATION

  • Techniques of Communication

4. UNDERSTANDING AND WORKING WITH CUSTOMERS

  • Understanding and Working with Customers

5. UNDERSTANDING BEHAVIOR STYLES

  • Understanding Behavior Styles

6. IDENTIFYING EFFECTIVE COLLECTIONS

  • Identifying Effective Collections

7. UNDERSTANDING DANGER SIGNALS

  • Understanding Danger Signals

Certification:

Successful candidates will be awarded a certificate in Telephone Collections & Debit Management.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.
Who is this course for?
  • Employees whose role it is to report to the Finance Director or Risk Management Committee.
  • Those looking to train to move into a financial collections role.
  • Suitable for new and recently-appointed credit controllers and staff collecting outstanding trade debts over the telephone.
Career path
  • Credit Controller
  • Collections Assistant
  • Collections Administrator
  • Collections Officer
  • Credit Co-Ordinator
  • Customer Service Advisor

Enquire

Start date Location / delivery
No fixed date Online Book now

Related article

Could you be making CV mistakes that are sabotaging your job search? It’s quite possible, and easily fixed, by addressing these common CV mistakes.