Telephone Collections & Debit Management

Provided by Global Edulink

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About the course

COURSE CURRICULUM

1. INTRODUCTION TOTELEPHONE COLLECTIONS

  • Introduction toTelephone Collections

2. UNDERSTANDING COLLECTIONS

  • Understanding Collections

3. TECHNIQUES OF COMMUNICATION

  • Techniques of Communication

4. UNDERSTANDING AND WORKING WITH CUSTOMERS

  • Understanding and Working with Customers

5. UNDERSTANDING BEHAVIOR STYLES

  • Understanding Behavior Styles

6. IDENTIFYING EFFECTIVE COLLECTIONS

  • Identifying Effective Collections

7. UNDERSTANDING DANGER SIGNALS

  • Understanding Danger Signals

Certification:

Successful candidates will be awarded a certificate in Telephone Collections & Debit Management.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.
Who is this course for?
  • Employees whose role it is to report to the Finance Director or Risk Management Committee.
  • Those looking to train to move into a financial collections role.
  • Suitable for new and recently-appointed credit controllers and staff collecting outstanding trade debts over the telephone.
Career path
  • Credit Controller
  • Collections Assistant
  • Collections Administrator
  • Collections Officer
  • Credit Co-Ordinator
  • Customer Service Advisor

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