Office Admin, Secretarial & PA Training

Provided by Global Edulink

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About the course

 

Description

COURSE CURRICULUM

1. BUSINESS REPORTS AND LETTER WRITING

  • Business Writing Skills
  • Introduction to Business Report Writing
  • Exploring Reports
  • How to Prepare for Writing
  • Exercise Files: Business Report Writing

2. E-MAILS WRITING TIPS

  • Introduction to Effective Email Writing
  • Writing Email Messages
  • Email Manners

3. TYPING SPEED DEVELOPMENT

  • Effective Typing

4. TIPS FOR SPEED READING

  • Tips for Speed Reading

5. MICROSOFT WORD

  • Introduction to Microsoft Word
  • First Step to MS Word
  • Text Editing & Formatting
  • Formatting Paragraph and Pages
  • Creating Styles, Themes, Number and Bullets
  • Columns & Tables
  • Macros and Proofing
  • Sharing and Reviewing Documents
  • Modify Word Document
  • Exercise Files: Microsoft Word 2016

6. MICROSOFT EXCEL

  • Getting Started with Microsoft Excel
  • Data Entering
  • Creating Formulas and Functions
  • Formatting
  • Worksheet Views, Multiple Worksheets and Workbooks
  • IF, VLOOKUP, and Power Functions, Security & Sharing
  • Data Management, Data Analysis Tools
  • PivotTables & Macros
  • Exercise Files: Microsoft Excel 2016

7. MICROSOFT POWERPOINT

  • Getting Started with Microsoft PowerPoint
  • Working with Presentations & Slides
  • Adding Pictures & Contents to Slides
  • Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
  • Preparing & Delivering Speech
  • Reusing and Sharing Presentations
  • Exercise Files: Microsoft PowerPoint 2016

8. MICROSOFT OUTLOOK

  • Getting Started with Outlook
  • Adding and Connecting Accounts, Reading & Organizing Mails
  • Creating and Sending Mail, Creating and Working with People
  • Working with Delegates & Calendars
  • Creating Tasks and Notes, Working with Outlook Data

9. MICROSOFT ACCESS

  • Introduction to MS Access
  • Creating Tables & Setting up Properties
  • Queries
  • Creating Forms & Reports
  • Working with Macros, Integrating Access with Office Suite
  • Database Management
  • Exercise Files- Microsoft Access 2016

10. DIARY MANAGEMENT

  • Diary Management
  • Diary and Time Management with Outlook

11. HANDLING CONFIDENTIAL DOCUMENTS

  • Handling Confidential Documents

12. SUCCESSFUL MEETING MINUTES

  • Taking Minutes

13. NOTE TAKING

  • Note Taking

14. DOCUMENT PROOFREADING

  • Document Proofreading

15. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS

  • Appointment Booking and Arrange an Interview

16. DELIVERING POSTAL MAIL

  • Delivering Postal Mail

17. DICTATING

  • Dictating

18. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS

  • Customer Service Basics Over the Phone
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers
  • Developing Inbound & Outbound Telephone Skills
  • Hot Telephone Tips

19. ORGANISING A MEETING

  • Organising a Meeting
  • Exercise Files: Organising Meeting

20. DATA MANAGEMENT, RECORD KEEPING AND FILING

  • Data Management & Record Keeping

21. EVENT PLANNING

  • Event Planning Essentials

22. ARRANGE BUSINESS TRAVEL & ACCOMMODATION

  • Arranging Business Travel and Accommodation

23. BOOKKEEPING

  • Introduction to Accounting
  • Financial & Managerial Accounting
  • Taxes

24. QUICKBOOKS FOR PAYROLL MANAGEMENT

  • Introduction to QuickBooks
  • Setting up the Employee Payroll
  • Running the Payroll
  • Exercise Files: QuickBooks for Payroll Management

25. INVOICING/PETTY CASH

  • Invoicing and Petty cash

26. SUPERVISING AND MONITORING THE OFFICE WORKS

  • Supervising and monitoring the office works

27. TIME MANAGEMENT

  • Introduction to Time Management
  • Fundamentals of Productivity
  • How to Use Your Calendar Effectively
  • Setting up Priorities and Schedule
  • Timer Budgeting
  • Exercise Files: Time Management

28. MOTIVATING EMPLOYEES

  • Motivating Employees

29. CREATING AN EFFECTIVE CV AND COVER LETTER

  • Business Resumes & Job Applications
  • How to Gather Information for Your CV
  • Write your CV
  • CV Writing Tips and Layouts
  • Different CV Formats
  • Saving a CV to Different Formats and Online CV Banks
  • Finishing Your CV
  • Exercise Files: Creating an Effective CV

30. JOB FUNCTIONS AND DESCRIPTION OF OFFICE ADMIN & MANAGER

  • Job functions and Description of Office Administrator and Manager

Method of Assessment:

Upon conclusion of the course, you will take an online multiple-choice assessment, which will determine whether you have passed the course. The test is marked automatically and you will receive your results instantly, so there won’t be an anxious wait to find out if you have passed!

Certification:

Successful candidates will earn a “Certificate in Office Admin, Secretarial and Personal Assistant Training”.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.
Who is this course for?

This course is ideal for those who prefer to go at their own pace, seeking trainer support when required. It is suitable for all levels from beginners to those who are already employed as an Office Administrator, Secretary or Personal Assistant, but who want to earn a formal qualification to help them to develop their career. The course will help you to gain knowledge and to widen your skill base in each of these three job roles.

Requirements

There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.

Career path

Following successful completion of the course, you could apply to become an Officer Administrator, Secretary or Personal Assistant, and go on to develop a career as an Office Manager or Personal Assistant for a company director or senior manager.

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