About the course
This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.
On successful completion of the course a certificate is printable by yourself, the learner.
This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the course.
The online course requires a minimum of 2 hours to complete in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each time. This course is designed to teach as well as assess.
When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.
HRUK will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course. We also offer a 24/7 helpline which you can text or call.
Our course is fully compatible with PC’s, Mac’s, Laptop, and Tablet and Smartphone devices.